Privacy Policy

We are committed to safeguarding the privacy and confidentiality of our clients' personal information.

28th June 2023

PRIVACY POLICY

At Vet Partners, we understand that the privacy of our clients and their pets is of the utmost importance. This privacy policy applies to all information collected on our website and through our services, including information provided by clients through our online forms, email, phone, and in-person interactions, as well as information collected through the use of cookies and other tracking technologies. By using our website or services, you consent to the collection, use, and sharing of information in accordance with this policy.

Information Collection and Use
We collect personal information from clients, including but not limited to names, addresses, phone numbers, email addresses, and financial information such as credit card numbers. This information is used to provide our services, including scheduling appointments, sending reminders, and communicating with clients about their pet's health. We may also use this information to send promotional materials and special offers, as well as to improve our services and website.

We also collect information about clients' pets, including but not limited to their names, species, breed, and medical history. This information is used to provide medical care and treatment to the pets, and to keep accurate records of their health. Additionally, we may use this information for research and analysis purposes, but this will only be done with the client's explicit consent and the information will be de-identified to protect the pet's privacy.

Methods of Collecting Personal Data
We collect personal information from clients through various means, including but not limited to:
  • Online forms on our website
  • Phone calls to our office 
  • Email communications
  • In-person interactions at our clinics
  • Cookies and other tracking technologies used on our website
  • Sharing of information
We do not sell or rent personal information to third parties. However, we may share personal information with third parties as necessary to provide our services, such as with pet insurance companies or emergency veterinary clinics. We may also share information with third parties for research and analysis purposes, but this will only be done with the client's explicit consent and the information will be de-identified to protect the client's privacy.

We may also disclose personal information as required by law, such as in response to a subpoena or court order, or in the event of a merger or acquisition.

Security
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. This includes implementing physical, electronic, and administrative safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of personal information.

Access to Personal Information
Clients have the right to access their personal information, and to request that it be corrected or deleted. If a client would like to access or correct their personal information, they can contact us at info@vetpartners.com.my. We will respond to requests for access or correction within a reasonable time frame, and in accordance with applicable laws.

Compliance with Personal Data Protection Act
We are committed to complying with the Personal Data Protection Act 2010 of Malaysia (PDPA) and all other applicable laws and regulations. We have implemented appropriate measures to ensure the security and confidentiality of personal information, and to prevent unauthorized access, use, or disclosure of personal information.

Changes to this Privacy Policy
We may update this privacy policy from time to time. If we make changes, we will update the last-updated date at the top of this page. If there are material changes to this policy, we will notify clients by email or through a notice on our website.

Contact Us
If you have any questions or concerns about this privacy policy or our handling of personal information, please contact us at info@vetpartners.com.my.
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